BOOK 1. Booking & Payment

Bookings may be requested through the website or an official booking/support channel designated by the Company.

After a booking request is submitted, the Company will check the availability of the itinerary, number of travelers, vehicle, guide, accommodation, and other services, and then notify you when the Booking is Confirmed. Payment will then proceed according to the product conditions.

If the deposit or product price is not paid within the specified payment deadline after booking confirmation, reserved services may be released or the booking may be canceled.

For international payments, the final amount charged may vary due to card issuer, bank, or payment processor fees and exchange-rate fluctuations.

CHANGE 2. Changes, Cancellations & Refunds

Booking changes and cancellations may be requested through your booking history on the website or an official support channel recognized by the Company.

Booking changes, cancellations, and refunds are processed in accordance with the ROI TRAVEL Terms and Conditions, product-specific special terms, and cancellation/refund policy.

As the refundable amount varies depending on when the cancellation is made, please make sure to review the applicable product's cancellation and refund policy before booking and payment.

No-shows on the day of travel, non-participation for reasons attributable to the customer, failure to meet the designated meeting/pickup time, or leaving the trip after it has started may not be eligible for a refund.

VISA 3. Passport & Visa

As a general rule, we recommend that your passport have at least 6 months of validity remaining from the date of departure.

Customers are responsible for checking visa, electronic travel authorization, entry eligibility, and other immigration requirements in advance. Entry may be restricted due to passport damage, temporary passports, immigration history, or other circumstances.

Immigration and quarantine policies may change by country, so please check the latest information before departure.

The Company's liability may be limited, to the extent the Company is not at fault, for issues caused by the customer such as incorrect passport information, failure to obtain a visa, or incomplete entry documents.

AIR 4. Air Tickets & Flight Schedule

Unless otherwise stated on the product page, itinerary, or quotation, international and domestic air tickets are not included.

For products that do not include airfare, customers must book and issue their own tickets and ensure that arrival and departure times allow sufficient connection with the travel itinerary.

Flight delays, cancellations, overbooking, baggage delays, and other airline-related issues are handled according to the applicable airline's rules.

If you are unable to join the itinerary due to a flight issue, the itinerary may be changed and access to certain services or refunds may be limited. Such matters are handled in accordance with the Terms and Conditions and cancellation/refund policy.

PICK 5. Pickup, Drop-off & Meeting

Pickup, drop-off, and meeting times/locations are based on the confirmed booking details or pre-departure instructions.

Customers must be ready before the designated time. As group itineraries cannot be delayed due to the late arrival of individual participants, the tour may depart without additional waiting.

If you expect to be late due to a flight delay, immigration, baggage collection, or similar circumstances, please notify the Company or the person in charge as soon as possible.

If vehicle waiting time or service hours are extended at the customer's request, additional charges may apply according to the product conditions.

PLAN 6. Itinerary & Service Changes

The order of the itinerary, places visited, or operating times may change due to traffic, weather, attraction opening hours, facility conditions, safety concerns, supplier circumstances, or similar reasons.

When necessary, the Company will make reasonable efforts to adjust the itinerary or provide an equivalent or similar substitute service to ensure customer safety and smooth operation.

BAG 7. Baggage & Valuables

Customers are responsible for their personal belongings, including passports, cash, cards, electronic devices, and valuables, and should take particular care of their personal safety during free time.

The Company's liability may be limited, to the extent the Company is not at fault, for loss, theft, or damage caused by the customer's negligence.

Baggage capacity may be limited depending on the vehicle type and number of passengers, so please inform us before booking if you will bring bulky items such as large suitcases, golf bags, strollers, or wheelchairs.

Please also check in advance for items restricted from import or export under customs and quarantine rules.

HEALTH 8. Health, Safety & Special Requests

Before participating in experience programs, water leisure activities, or other activities, customers must assess their own health condition and physical fitness.

Participation in certain programs may be restricted where there are safety concerns, including cardiovascular, respiratory, or spinal conditions, pregnancy, recent surgery, or intoxication.

Important requests concerning allergies, vegetarian/vegan meals, halal meals, religious dietary restrictions, health conditions, pregnancy, mobility assistance, or similar matters must be communicated before booking.

The Company will coordinate such requests with local suppliers where reasonably possible; however, it may not be possible to fully accommodate every request due to local operating conditions.

If you have a severe allergy or health risk, please personally verify food ingredients and prepare any necessary medication.

Customers must follow the instructions and safety rules provided by guides, drivers, facility operators, and safety staff.

If you experience a health problem, injury, or accident, please notify the person in charge immediately.

SOS 9. Emergencies & Medical Assistance

If illness or an accident occurs during the trip, the Company may, where reasonably possible, assist with medical facility information, emergency support, and contact with relevant authorities or guardians.

Medical consultation, treatment, medication, ambulance, and related costs are the customer's responsibility or are handled according to the terms of the customer's insurance coverage.

The Company does not intervene directly in professional medical decisions such as diagnosis or treatment by medical personnel.

Please prepare any regular medication and necessary personal medical supplies in advance.

INS 10. Travel Insurance

Travel insurance inclusion varies by product. Please check the product details.

If insurance is not included, to prepare for unexpected events such as accidents, illness, or lost baggage, we recommend purchasing separate travel insurance.

Coverage and eligibility for insurance benefits are subject to the applicable insurer's terms, conditions, and review criteria.

LAW 11. Local Culture & Laws

Customers must comply with the laws of the Republic of Korea and the areas visited, as well as public order, facility rules, and safety requirements.

Smoking, drinking, disruptive behavior, damage to property, and similar conduct may be restricted by law or facility rules. Religious or traditional cultural sites may also impose dress or photography restrictions.

Customers may be held responsible for issues arising from illegal acts or violations of laws and regulations.

If a customer engages in verbal abuse, violence, sexual harassment, threats, discrimination, or other conduct that endangers other customers, guides, drivers, or staff or interferes with the trip, the Company may restrict service use or terminate the trip.

SKY 12. Weather & Local Conditions

The itinerary may be changed or canceled due to unavoidable circumstances such as severe weather, natural disasters, traffic, local events, government policies, or facility operations.

The Company may prioritize customer safety and take measures such as changing the itinerary, arranging an alternative itinerary, or suspending a program.

Costs and refunds resulting from force majeure may be handled based on actual costs incurred, the supplier's ability to provide a refund, and the Terms and Conditions.

Opening hours or operating status of attractions, activity facilities, and restaurants may also change without prior notice due to local circumstances.

MIN 13. Minimum Participants & Cancellation by the Company

The minimum number of participants for each product is based on the product page or confirmed booking details.

If the trip cannot proceed because the minimum number of participants is not met or due to circumstances involving the Company or a supplier, the Company will inform the customer and proceed with an itinerary change, substitute service, or refund in accordance with the Terms and Conditions and product-specific special terms.

AGE 14. Minors & Participation Restrictions

Minors may be required to be accompanied by a guardian or obtain consent from a legal representative depending on the product or facility rules.

Experience facilities and activities may have restrictions based on age, height, weight, health condition, or safety requirements. Please check the participation conditions for each product before booking.

STAY 15. Accommodation

Accommodation, room type, bed configuration, check-in/check-out times, and provided amenities are based on the product details and confirmed booking information.

Special requests such as room location, floor, or bed configuration will be coordinated where reasonably possible but cannot be guaranteed due to local accommodation conditions.

If accommodation facilities or equipment are damaged due to the customer's intentional act or negligence, the actual cost incurred may be charged.

DATA 16. Personal Information Processing

Customer personal information may be collected and used to the extent necessary to process bookings and provide travel services.

Where necessary to provide the service, the minimum required information may be provided to third parties such as hotels, transportation providers, guides, restaurants, and activity operators, or transferred overseas. For details, please review the Privacy Policy and related consent information.